Everyone from food service to B2B companies can understand that occasional customer complaints are inevitable. Many managers will jump at the chance to defend their work or their employees, but [...]
Referral systems can promote engagement, gather insight, and result in a large loyal customer base. But, the work that goes into these programs can be arduous, and even expensive. Offering [...]
Sales and marketing have a lot of overlapping goals, but the managers and department heads aren’t always on the same page. If you’ve noticed key problems between sales and marketing, [...]
With the countless communication tools available now and of course, good old calling or meeting someone face-to-face, it’s no wonder that communications are lost. People forget [...]
The Microsoft Office suite is equal parts agitating and useful. Unfortunately, we spend most of our time dealing with the frustrating part and miss out on some really excellent productivity [...]
While it’s no shock that not everyone is a team player, there are always some outright difficult staff members. These are the people that managers tend to label as lazy, arrogant, stubborn, or [...]
If you have own or manage a business, you should know by now that you can’t use your personal number for your clients, customers, or just about anyone in your business network. Not only will it [...]
Most of us constantly complain about getting too much e-mails, but we cannot deny the fact that we have to deal with them. That includes replying to messages, and creating e-mails that would be [...]
75% Of Callers Hang Up on Voicemail. That Means, Missed Opportunities = Less Profit! Whenever your potential clients are left hanging, you’re missing out on potential customers interested [...]
A Veterinary Answering Service is the ideal solution for veterinarians looking for a professional team to answer calls from their patients and clients. The service allows you to set up scripted [...]
