We’ve all had them – those calls where you can tell the representative is just having a bad day. It isn’t your fault that they woke up on the wrong side of the bed, right? In reality, we often don’t know what the other person is going through when they pick up the phone to assist someone, but one thing they CAN do is smile regardless of their day or the type of call they receive.

You Can Hear a Smile – It is clear when someone answers the phone if there is a smile behind their responses. In fact, even if your customer has a really stressful reason for calling, a smile may help them feel better about why they are calling.

Smiles Make Us Comfortable – A representative with a frown can immediately cause tension over the phone. Will they even be able to handle our request? Giving a smile with every call makes the customer feel comfortable with your company and they know they can trust you to get the job done right.

Smiling Ensures Confidence – Smiling is a great trick if you aren’t feeling very confident. Firstly, if you have a new employee who is still learning, their smile can be the difference between them feeling confident they can help your customer or wishing they could hide under a desk. Secondly, a smile over the phone helps your customer feel confident in the services you can offer them. Smiling means they will come back to you again and again. (It’s a win-win!)

Smiling Makes People Happy – When you are walking down the street and someone smiles at you, it can be pretty difficult not to crack a smile yourself. The same thing applies over the phone. A friendly gesture like a smile makes your customers happy and they will enjoy coming back to you for services every time.

Smiling can be contagious when you use it to your benefit when your customers call. It helps you, your employees, and your customers feel confident in your services. They will share the good news that your company is the best. There is no better endorsement than a happy customer and starting with a smile is an easy first step.