How to Provide the Best Phone Customer Service
It can be quite difficult for employees to handle customers on the phone. However, we really can’t deny the fact that providing excellent phone customer service should be of utmost importance for any owner serious with doing good business. You can increase customer satisfaction (and sometimes, even revenues!) when you have good phone customer service.
So how do you provide the best phone customer service?
What You Should Do to Provide Excellent Phone Customer Service
You don’t want to come off as rude on the phone, especially to your customers and clients! Always be courteous and respect your callers. As cliche as this may sound, our parents did tell us something we should all remember when taking calls: always say please and thank you!
Smile and remain positive.
This tip has been given time and again, but it still holds true. Always smile before you receive a call, and during your conversation with the caller. It may not sound like a lot, but your customer can definitely tell the difference.
You should always listen to your callers, and give your full, undivided attention to them when you take calls. Customers need to feel that they are valued in your business. The best way to do that is through listening to their complaints and suggestions. You’ll also be able to respond better if you listen attentively!
Your customer should also understand what you’re trying to say to him or her, so you should speak clearly. Avoid using slang words, and keep your enunciation in check!
Inform your customer.
Inform your customer about your course of action once you determine ways to address your customer’s concern. Customers will feel that something is being done to address their concern. They will also feel that they are important for your business. Something as trivial as putting a customer on hold or transferring them to another person should always be disclosed to the customer!
Put yourself in their shoes.
The key to great phone customer service is sincerity and understanding. Your customers keep your business alive, so it’s just right that you give them priority and treat them with kindness and understanding. No matter how angry they sound on the phone, be patient! You can learn a lot from your customers (and your business, even!) by listening to them and understanding their concerns. They’re there to make you and your business even better.
Start Providing Great Phone Customer Service Today
You now have the basics of how to provide the best phone customer service. You should always take note of the tips we listed, and don’t forget to implement them the next time you take a call from your customers!