Answering Service F.A.Q

Most Frequently Asked Questions When Selecting An Answering Service


If you have questions that are not answered here, please do not hesitate to contact us. We are more than happy to help! We understand hiring an answering service for your business or personal use can be a very important decision.  We understand that you might have several questions. That’s why we’re always here for you.
How will I be notified of my calls, and how often?

How will I be notified of my calls, and how often?

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You will get immediate notifications of all your calls via email or text. You may also request to receive a daily recap of all the calls that came in for the day, via email. 

How Will I be Billed For Overages?

You will be billed upon your sign up and will be billed again in one month – on the same date – unless you cancel via email before that cycle date rolls over.

If you have calls that went over the prepaid package – you will be billed a second time in the month – for those overage calls.

Prompt Payment

We offer a very competitive price point, great operators, fast pick up and no sign-up fees or contract – but we can only do this if we are paid promptly.  We need to have a valid payment on file. If your credit card or PayPal payment declines we will notify you immediately and ask for an updated form of payment. If payment is not received in 48 hours, your callers will hear a disconnect message when they are connected to your forwarding number. There is a $10 reconnection fee if you wish to reactivate

How Often Will I Be Billed?

Your contract is on a month-to-month basis. There are no long-term commitments or termination fees. Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month – unless you have canceled.

Can I get a toll free or local number?

Yes! The default call forwarding number will be a US number with a random area code and is $7.50/month.

You may choose to have a local number with your area code $12.50/month.

If you want a toll-free number, the fee is $15/month. 

How Do I Make Changes To My Account?

Please make any change to your account via email at, with your company name in the subject line. 

Does Answer Our Phone Use Overseas Call Centers?

No. Answer Our Phone sets itself apart from its competitors: we do not outsource to overseas call centers. Some clients may think that because of our rock bottom prices, our operators might be based in foreign countries.  This is not the case with Answer Our Phone!

Answer Our Phone prides itself with its English-speaking professionals who are US citizens and are working from our own call center. You get to save not because of call center outsourcing, but because of our efficiency. Sticking with US-based services can help you avoid various communication barriers that are prevalent with outsourced answering services.

How Can I Set Up Call Forwarding?

Call forwarding is provided by your local phone company or cell phone provider. We cannot forward your phones for you. Please contact them for instructions. 

Please let us know if you are going to forward your calls from a Google Voice number. Google Voice numbers require special handling,  as the first call generates a code that we need to give you.

If you are forwarding calls from your cell phone, you can contact your mobile provider for instructions. Ask them about “conditional call forwarding,” which most major network carriers offer:

  • Call forward if busy: Forward incoming call to another number if you’re on call
  • Call forward if not answered: Forward the incoming call to another number if it is not answered for a predefined period of time
  • Call forward if not reachable: Forward incoming call to another number if the phone is off or without signal

If you still have several questions regarding call forwarding, feel free to Contact Us.

What happens after I sign up?

Once you submit your application via the “Sign up/Pricing” tab we will process your application and send out a confirmation of receipt. Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.

Now that your account is activated, you can simply forward your calls to the forwarding number whenever you want Answer Our Phone to receive your calls. Or if you never want to answer calls yourself, just give out your forwarding number to your clients. Answer Our Phone’s operators will greet your callers 24/7!

How Do I Cancel the Service?

If you decide to cancel your answering service – please email us your cancelation request. You will not be billed again unless you had overage calls (calls which were above the call package you had prepaid for)  from the previous month.

Also, please to be sure to deactivate your call forwarding to the number we issued you to avoid any future charges

If there is anything we can do to continue working together, please let us know at We always listen and look for solutions!



We take pride in offering our clients flexible solutions.

If there was anything that we could have done to keep you as a customer, please let us know. We always listen!

Can I Have More Control Over the Script?

Our “Basic Message” service includes operators answering in your name or your company. Our operators will then collect the caller’s name, phone number, and nature of the call and then email or text you the message.

The “Advanced Message” option allows you more flexibility. You can have the operators follow a script, set appointments, transfer calls etc.

There is a one-time programming fee of $20 for setting up a simple script. If your script is more complex, the one-time programming fee is $35. 

Can I Have Calls Patched Through?

Yes. If you have chosen the”Advanced Message” subscription,  you can have your calls transferred following call guidelines according to the script you provide! Calls can be directed to you, one of your staff members or follow a phone tree until we reach the appropriate individual. (“Basic Message” plans do not allow call transfers)

What is an answering service?

An answering service is a company that provides telephone answering, message taking, transferences, and other related services depending on the package and service you select for small businesses. The chief benefit of an answering service is that clients can focus their time and energy on their business or other important matters instead of juggling phone calls.

If you need more info, we wrote about What Is An Answering Service 

How much does an answering service cost?
Cost is always a key concern when deciding whether sign up for answering service or not. The good news is Answer Our Phones is affordable! The cost of a virtual receptionist or an answering service will pay off in customer satisfaction, customer loyalty, and increased sales.
To learn more about answering service pricing visit our pricing page