Frequently Asked Questions

You’ll receive instant notifications by email or text. You can also request a daily summary email with all of the day’s calls.

Your account is billed on the day you sign up, and then on the same date each month unless you cancel by email before your renewal date.
If you exceed your plan’s call limit, you’ll receive a separate invoice for overage calls.

All plans are billed monthly on a month-to-month basis. There are no contracts, long-term commitments, or cancellation fees.

To keep prices low and service fast, we require prompt payment. A valid payment method must remain on file.

• If a payment declines, we’ll notify you immediately.
• If payment isn’t received within 48 hours, callers will hear a disconnect message.
• A $20 reconnection fee applies if you reactivate your service.

Yes.

• Standard number (random U.S. area code): $7.50/month
• Local number (your area code): $12.50/month
• Toll-free number: $15/month

Please email us at info@answerourphone.com with your company name in the subject line.

No. U.S.-based, English-speaking professionals in our own call center answer all calls.
We keep prices low through efficiency — not outsourcing — so you get great service without communication barriers.

Call forwarding is managed by your phone or mobile provider. Most offer “conditional call forwarding,” which lets you forward calls if:

• your line is busy,
• you don’t answer within a set time, or
• your phone is off or out of range.

If using Google Voice, let us know — it requires special handling.

1. Submit your application on the “Sign Up / Pricing” page.
2. Within 24 business hours, you’ll receive your forwarding number by text or email.
3. Once you have that number, your account is active — forward your calls anytime, or share the number directly with your clients.
   Our operators are available 24/7 to answer your calls.

Please email us with your cancellation request. You won’t be billed again, except for any overage charges from the prior month.
Be sure to disable call forwarding to your issued number to prevent future charges.

We do not offer refunds, credits, or prorated billing for cancellations made mid-month. All subscriptions are non-refundable.
That said, we always welcome feedback to improve our service.

Yes.

• Our Message Service: Operators can follow a script, schedule appointments, or transfer calls.
  • Simple script setup: $20 one-time fee
  • Complex script setup: $35 one-time fee

Yes — with an Advanced Message plan, calls can be patched directly to you, a staff member, or routed through a phone tree.

An answering service is a team that manages incoming calls on behalf of your business. Operators can take messages, transfer calls, schedule appointments, and more — depending on your plan.
The main benefit: you save time and never miss a customer call, which boosts satisfaction, loyalty, and sales.

Answer Our Phone offers affordable options that pay for themselves in customer service, client retention, and increased revenue.
Visit our pricing page for details.