WE TREAT YOUR CUSTOMERS AS PROFESSIONALLY AS YOU DO

Hearing a Human Voice Puts Customers at Ease, While Instilling Trust

frequently asked questions

Refunds

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED MID-MONTH.

We take pride in offering our clients flexible solutions.

If there was anything that we could have done to keep you as a customer, please let us know. We always listen!

Prompt Payment

We offer a very competitive price point, great operators, fast pick up and no sign-up fees or contract – but we can only do this if we are paid promptly.  We need to have a valid payment on file. If your credit card or Paypal payment declines we will notify you immediately and ask for an updated form of payment. If payment is not received in 48 hours, your callers will hear a disconnect message when they are connected to your forwarding number. There is a $10 reconnection fee if you wish to reactivate

How Will I be Billed For Overages?

Overages are billed separately from the monthly recurring charges – approximately a week later.

How Often Will I Be Billed?

Your contract is on a month-to-month basis. There are no long-term commitments or termination fees. Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month – unless you have canceled.

Can I Have Calls Patched Through?

Yes. you can have some or all of your calls transferred following call procedures according to the script you provide! Calls can be directed to you, one of your staff members or follow a phone tree until we reach the appropriate individual. 

Can I Have More Control Over the Script?

Our “Basic Message” service includes operators answering in your name or your company. Our operators will then collect the caller’s name, phone number, and nature of the call and then email or text you the message.

The “Advanced Message” option allows you more flexibility. You can have the operators follow a script, set appointments, transfer calls etc.

 

May I get a toll free or local number?

Of course! The call forwarding number will be a US number with a random area code and is included at no extra cost. You may choose to have a local number with your area code for an additional $10/month. If you want a toll free number, the additional fee is $10/month. 

How will I be notified of my calls, and how often?

You will get immediate notifications of all your calls via email or text. You may also request to receive a daily recap of all the calls that came in for the day, via email. 

Does Answer Our Phone Use Overseas Call Centers?

No. Answer Our Phone sets itself apart from its competitors: we do not outsource to overseas call centers. Some clients may think that because of our rock bottom prices, our operators might be based in foreign countries.  This is not the case with Answer Our Phone!

Answer Our Phone prides itself with its English-speaking professionals who are US citizens and are working from our own call center. You get to save not because of call center outsourcing, but because of our efficiency. Sticking with US-based services can help you avoid various communication barriers that are prevalent with outsourced answering services.

What happens after I sign up?

Once you submit your application via the “Sign up/Pricing” tab we will process your application and send out a confirmation of receipt. Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.

Now that your account is activated, you can simply forward your calls to the forwarding number whenever you want Answer Our Phone to receive your calls. Or if you never want to answer calls yourself, just give out your forwarding number to your clients. Answer Our Phone’s operators will greet your callers 24/7!

How Do I Make Changes To My Account?

Please make any change to your account via email at info@answerourphone.com, with your company name in the subject line. 

How Can I Set Up Call Forwarding?

Call forwarding is provided by your local phone company or cell phone provider. We cannot forward your phones for you. Please contact them for instructions. 

With some carriers, you can have overflow calls diverted to a call forwarding number such as what we issue you – instead of going to voicemail. Please contact your carrier for help with this.

Here are some generic instructions to activate call forwarding:

  1.      Press *72.
  2.      Enter the phone number where you want calls to be forwarded. (e.g. *72-908-123-4567).
  3.      Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  4.      Press END.
  5.      To Deactivate:
  6.      Press *73.
  7.      Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
  8.      Press END.

If you are forwarding calls from your cell phone, you can contact your mobile provider for instructions. Ask them about “conditional call forwarding,” which most major network carriers offer:

  • Call forward if busy: Forward incoming call to another number if you’re on call
  • Call forward if not answered: Forward the incoming call to another number if it is not answered for a predefined period of time
  • Call forward if not reachable: Forward incoming call to another number if the phone is off or without signal

If you still have several questions regarding call forwarding, feel free to Contact Us.

How Do I Cancel the Service?

If you decide to cancel your answering service – please email us your cancelation request. You will not be billed again unless you had overage calls (calls which were above the call package you had prepaid for)  from the previous month.

Also, please to be sure to deactivate your call forwarding to the number we issued you to avoid any future charges

If there is anything we can do to continue working together, please let us know at info@answerourphone.com. We always listen and look for solutions!

 

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