Never Miss a Tenant or Client Call. Trusted Property Answering Service
Professional Property Answering Service. Constant Availability. Zero Hiring Costs.
An Affordable Property Management Answering Service
Anyone who works for or owns a successful property or apartment management company knows that the job does not end when office hours are over. Even when you are away from the office, your company still needs to be well-represented. Without proper coverage, you risk losing potential or existing tenants.
One of the most common ways property management companies lose business is by missing calls and potential opportunities from clients. When calls go unanswered, customers may perceive your service as poor and choose to take their business elsewhere.
US BASED RECEPTIONISTS
Our Team of highly-trained US-based receptionists will answer your calls within three rings or less.
24/7 PROPERTY MANAGEMENT ANSWERING SERVICE
We work after-hours, weekends, and holidays without fail, so you never have to worry about missing a call again.
ZERO HIDDEN FEES
We know as a property manager you juggle tenant calls, maintenance requests, and client queries, but surprises in your billing shouldn’t be one of them. With Answer Our Phone, our 100% transparent pricing means you’ll always know exactly what you’ll pay before you commit.
NO COMMITMENTS
We know lawyers understand contracts, but don’t worry we don’t make you sign any, so you can change or cancel your subscription at any time.
DESIGNED FOR PROPERTY MANAGEMENT COMPANIES
Whatever size of law office, we’ll help you provide professional services for your clients.
FITS ANY BUDGET
With plans starting at just $68.95, our property management answering service ensures every tenant and client call is handled professionally.
Property Management Answering Service That Works For You
Managing multi-unit residential or commercial properties can be challenging. Tenants call with questions and concerns, while maintenance teams need timely updates on issues that require attention. How can you keep up with it all?
If you are not using a property management answering service, you are likely spending a significant amount of time fielding tenant calls, responding to maintenance requests, and filling vacancies, all while managing the many other tasks that come with owning and operating real estate.
How Can a Property Management Answering Service Increase Your Business?
property management answering service because tenant calls don’t stop when office hours do, and missing them can create bigger, more expensive problems. Answer Our Phone explains that many managers simply don’t have enough time to answer every incoming tenant call while also juggling leasing, maintenance coordination, owner updates, and property growth. Our live property management answering service steps in with a team of professionals ready to answer calls 24/7, so tenants can always reach someone instead of getting voicemail.
This constant coverage is especially helpful during busy periods or renovations. Answer Our Phone notes that even when you’re renovating a property or handling multiple sites, tenants still need confidence that a real person will respond and help them. By taking tenant requests, documenting issues, and passing messages to your team, Answer Our Phone lets you stay focused on running and growing your portfolio while keeping residents satisfied. In short, a property management answering service protects your time, improves tenant communication, and keeps your properties running smoothly.
At Answer Our Phones, we act as an extension of your office, ensuring your tenants can always reach a live, courteous, and professional representative, whether you manage a single property or multiple locations across different states.
Our answering service supports your property management company by directing calls to the right team member at the right time, giving you peace of mind that your properties and tenants are receiving the attention they deserve.
How Much Does A Phone Answering Service Cost?
We offer a low, manageable base cost to give your business the best value. With our property answering service, you only pay for the features you choose, allowing you to customize your experience to fit your needs and budget.
We provide your company with the same high-quality customer support offered by large organizations, all at a price that fits your budget.
If you have any questions about our rates or property management answering services, visit our FAQ page or contact us directly. We look forward to helping your company grow by delivering exceptional customer service.
- Advanced Message
(Per Minute Billing)$68.95
for 35 minutes- Price is per minute for up to 35 minutes
- Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
- Immediate call notification via email or text
- No contract (month to month)
- No holiday fees
- 24/7/365 Live, U.S. based operator
- Answer calls with your own script
- Transfer calls to you, letting you know who is calling and why
- Route calls to the appropriate person(s) following your script
- Schedule appointments after logging into your calendar
- $7.50/month for a call forwarding number ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
- $1.75/per additional minute (billing in 1-second increments!)
- High Volume Advanced Message
(Per Minute Billing)$129.95
for 90 minutes- Price is per minute for up to 90 minutes
- Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
- Immediate call notification via email or text
- No contract (month to month)
- No holiday fees
- 24/7/365 Live, U.S. based operator
- Answer calls with your own script
- Transfer calls to you, letting you know who is calling and why
- Route calls to the appropriate person(s) following your script
- Schedule appointments after logging into your calendar
- $7.50/month for a call forwarding number ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
- $1.75/per additional minute (billing in 1-second increments!)
- FEATURED250-minute plan
(Per Minute Billing)$350.45
for 250 minutes- 250 receptionist minutes per month
- Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
- Immediate call notification via email or text
- No contract (month to month)
- No holiday fees
- 24/7/365 Live, U.S. based operator
- Answer calls with your own script
- Transfer calls to you, letting you know who is calling and why
- Route calls to the appropriate person(s) following your script
- Schedule appointments after logging into your calendar
- $7.50/month for a call forwarding number ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
- $1.70/per additional minute (billing in 1-second increments!)
All Plans Come With These Features
- Personally answer every missed property call.
- Our property management answering service is available 24/7, 365 days a year — with no extra charges on holidays.
- Get instant message alerts via text, email, or live call transfer within seconds.
Every call answered promptly with professionalism and care
No setup fees, just a simple monthly plan with no hidden costs
“Advanced Message Taking” plans include call transfers and appointment scheduling
Common Questions
Is there a setup fee?
No, there is no setup fee for your account. We do have a small setup fee for some features such as complex scripts or script changes. See those features for more details.
What if I go over my plans minutes and calls?
If you exceed your monthly allowance, our pricing plans provides transparent pricing on additional usage. Our Advanced Message Plan and High Volume Advanced charge ($1.75)per minute and the 250-minute Plan charges ( $1.70) per minute.
How long does it take to set up a property answering service?
Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.
Do you have any cancellation fees?
No, we do not have any cancellation fees associated with our property answering service plans. You are always welcome to cancel your plan at any time should you choose to do so.
Does it cost more for a 24/7 Law Answering Service?
No, all of our plans include 24/7 call support either via our property management answering or virtual receptionist services.
Can you add appointments to my calendar?
Yes, we can add appointments to your calendar of choice.
What’s Advanced message taking?
Our Advanced Message Taking plan allows appointment setting on your calendar and live call transfer. With live call transfer, the operator will put the caller on hold and attempt to call you or your associates. If you are available and wish to take the call, it will be transferred. If you are not available, then the operator returns to the caller and takes a message.
Do you have any contract commitment?
No, we do not require any long term or short term contract when you sign up for our property answering services. Our plans are month by month, so you can cancel at any time.
Can I change my plan at anytime?
Yes, if the plan you’ve chosen no longer meets your needs, you can always change it at any time. Please note there is no fee associated with changing plans.
Do you have an additional fee for holidays?
No, we don’t charge a holiday fee. Our property management answering service plans include both holidays and weekend coverage.
How Often will I be billed?
Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month.
How Does It Work?
Depending on your requirements and the package you select our service at its core works like this.
Someone Calls You
We handle your call
We instantly send
you a message
Save Time and Money With a Phone Answering Service for Property Management
Property managers, landlords, and other real estate professionals carry a wide range of responsibilities. They must keep properties well-maintained, ensure tenants are satisfied, and manage the day-to-day demands of running a business. What if some of those responsibilities could be taken off your plate?
Answer Our Phone property management answering services are just what you’re looking for if:
- You don’t have time to answer calls from tenants every day
- You don’t have time to deal with hiring extra employees
- You don’t want to worry about making sure everyone has access to important information at all times (like maintenance requests or contractors’ schedules)
Real estate is a highly competitive industry, and as a property manager, you must ensure your team is focused on the right tasks at all times. That is where we can help. Our property answering service supports property managers by ensuring their time is spent where it matters most, managing their properties.
We take care of things like:
- Answering calls from tenants and prospective tenants
- Appointment scheduling for tenants about maintenance issues or lease renewals
- Sorting out important messages and directing the calls to specific personnel
Answer Our Phones’ property management answering service is staffed by dedicated professionals trained in property management techniques and protocols. They know how to handle any tenant question, from rent enquiries to access during emergency repairs. Our agents can also refer tenants directly to the appropriate person when needed, saving both you and your tenants valuable time.
Property Answering Service: What it is and Why it is Essential to Your Property Management Business
Why do leading property management companies use answering services? Because they know what it takes to run a successful business. Leading a business is not just about having the right vision, it is also about having the right people to get things done. When you are juggling multiple tasks, it can be difficult to stay on top of everything. That is where a property management answering service can help. With our answering service for property management, you have a team of professionals available to answer calls 24/7.
Answering Service for Property Management
An answering service for property management allows a professional team to handle your calls on your behalf. Property managers can rely on this service when they do not have time to answer every call from tenants, freeing them to focus on growing their properties instead of fielding each enquiry.
A property management answering service is also valuable during renovations, ensuring tenants can still reach someone if they need assistance. Tenants gain confidence knowing that their concerns are being heard and handled professionally.
When you choose our property management answering services, you’re choosing peace of mind.
You no longer have to worry about whether your clients are being assisted by a well-trained, friendly team that can guide them through any issues that arise. The best part is, you do not even have to be there.
We manage the calls so you can focus on what matters most, keeping your customers satisfied and ensuring they have a positive experience.
By letting us handle the administrative tasks that come with answering calls, you free up valuable time to do what you do best: lead your business and focus on growth.
Why a 24/7 Answering Service Is Important for Property Management Businesses
Whether you are a small company or a large one, having someone available to answer calls at all times is crucial. A 24/7 property answering service is essential for customer retention, the more leads you capture, the more opportunities you have to increase sales and generate revenue.
With Answer Our Phones’ 24/7 live assistance, your business is always available. You choose the call flow and escalation method that works best for your company, and we will ensure your prospective customers are taken care of promptly.
We also understand how important appointment scheduling is for keeping operations running smoothly. Our agents can schedule appointments on your behalf, making sure every tenant or client gets the support they need at a time that suits them.
Improve Your Customer Retention
By using an answering service, our live agents ensure every call is answered and that potential customers receive the information they need. This gives callers the opportunity to speak with a real person rather than a machine.
Having real people handle your calls creates an image of professionalism and reliability for your business. Potential customers are more likely to trust your company when they know there is a live person ready to help, rather than being met with bots or automated responses.
How Hiring Fewer Employees Can Increase Your Business Productivity
Property management answering services can help you save money and time by handling your tenant calls for you. Here are some of the ways it can help you save money:
- You don’t need to train and hire employees
- You don’t need to buy expensive equipment or software
- You don’t need to buy a building to house your business
- In some cases, property management answering services are tax-deductible
Answering service providers will give you a team of professionals who have experience in property management. They know how to handle all types of tenant issues. They’ll be able to deal with anything from noise complaints to maintenance requests.
Can your property management answering service prioritize urgent maintenance calls?
Can your property management answering service prioritize urgent maintenance calls?
Yes. Answer Our Phone’s property management answering service can prioritize urgent maintenance calls by following your custom call-handling instructions and escalating high-priority issues immediately. Our agents are trained to take tenant and client calls 24/7/365, capture the nature of the call, and sort out important messages so they’re directed to the right person at the right time. For emergency scenarios, like access problems during emergency repairs or time-sensitive maintenance requests, our receptionists know how to handle tenant questions professionally and refer callers directly to the appropriate personnel when needed.
If you want real-time escalation, Answer Our Phone’s Advanced Message plans include live call transfers and instant alerts via text or email, so urgent maintenance calls can be patched through to an on-call property manager or vendor right away. This setup helps your property management team respond faster, reduce damage risk, and keep tenants confident that urgent maintenance concerns are being treated with priority through your answering service for property management.
Can landlords or HOAs also use this service?
Yes, landlords, property owners, and HOAs can absolutely use Answer Our Phone, and the service works in the same way it does for traditional property management firms. Our property management answering service is a live, professional call-handling solution for anyone who receives tenant or resident calls and can’t always answer them. If you’re managing rentals yourself as a landlord, or coordinating resident issues and vendor dispatches for an HOA, having 24/7 coverage means tenants and homeowners can reach a real person instead of voicemail.
Because Answer Our Phone is designed to take maintenance requests, answer common questions, and deliver detailed messages to the right contact, it fits naturally for HOAs and landlords who want fewer interruptions but faster response to issues. You get the same benefits as larger managers: a trained U.S.-based team answering calls around the clock, consistent scripts to keep communication professional, and peace of mind that residents are being guided properly even when you’re unavailable. In short, Answer Our Phone is a flexible property management answering service that supports property managers and landlords/HOAs who need reliable tenant communication.
