Affordable Answering Service That Contractors Can Trust

Is there a setup fee?

No, there is no setup fee for your account, unless there are complex scripting or semantic search requests. In that case, some charges may apply.

What if I go over my plans minutes and calls?

If you exceed your monthly allowance, our pricing plans provides transparent pricing on additional usage. Our basic plan charges per call ($1.09) and the advance plan charges per ( $1.27) minutes.

How long does it take to setup a phone answering service?

Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.

Do you have any cancellation fees?

No, we do not have any cancellation fees associated with our service plans. You are always welcome to cancel your plan at any time should you choose to do so.

Does it cost more for a 24/7 Answering Service?

No, all of our plans include 24/7 call support either via our answering or virtual receptionist services.

Can you add appointments to my calendar?

Yes, we can add appointments to your calendar of choice.

What’s Advanced message taking?

Our Advanced Message Taking plan allows appointment setting on your calendar and live call transfer. With live call transfer, the operator will put the caller on hold and attempt to call you or your associates. If you are available and wish to take the call, it will be transferred. If you are not available, then the operator returns to the caller and takes a message.

Do you have any contract commitment?

No, we do not require any long term or short term contract when you sign up for our services. Our plans are month by month, so you can cancel at any time.

Can I change my plan at anytime?

Yes, if the plan you’ve chosen no longer meets your needs, you can always change it at any time. Please note there is no fee associated with changing plans.

Do you have an additional fee for holidays?

No, we don’t charge a holiday fee. Our service plans include both holidays and weekend coverage.

How Often will I be billed?

Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month.

Benefits of An Answering Service for Contractors

As you scale your business, your customer service needs to scale with you. That means hiring more staff and paying more salaries and benefits. As a contractor, you likely have to manage a lot of things at once. Making hiring more staff an even more stressful process. A contractor answering service can provide you with 24/7 support, answer calls when you don’t have time to, and collect feedback from customers to help improve your business. In return, you get a more professional image and the time to grow your business.

Lower Operational Cost

As you scale, your cost per month increases which sounds like a good problem. However, you often need to increase staff before it becomes an issue making it hard to predict monthly expenses. With our answering service, we can scale as your business grows. You’ll have a transparent understanding of our monthly costs, so you can budget accordingly. Making signing up a no-brainer.

Increase customer trust

A professional answering service makes a positive first impression on customers. You’ll be able to focus on growing your business, instead of worrying about calls going to voicemail. From experience, we all know that the easier you make it for your clients to reach you, the more they know they can rely on you.

Get More Business Leads

A customer can’t hire you if they can’t reach you. Even though you’re not paying full-time in-house staff to handle all your customer support. Our answering service can make any contractor look like they have a team of support staff waiting to best serve customers. When a potential customer can’t reach you, they’re not waiting to hear back from you. They’re calling the next contractor on their list, whoever replies to the first likely wins the job. That means if your calls are going unanswered, you’re likely bleeding sales.

Why Should You Use An Answering Service for Contractors?

Rather your plumber, electrician, roofing contractor, or HVAC answering service is the right choice to help you lower your cost while improving your customer service. Not many services can lower costs while at the same time improving your business. However, an answering service is likely the only one. An answering service can help you grow your business by enabling you to focus on your core business while ensuring that your clients receive the best customer service available. An answering service for contractors can ensure that your clients will reach a live person, whenever they call. The 24/7 coverage ensures that no call will go unanswered. Even if you’re out of town on a job, your clients will be able to get the assistance they need

Holidays

Most contractors don’t work on holidays, but that doesn’t mean customers won’t call you. Plumbers likely know this best, an answering service for plumbers is likely busy during the holidays. Not just for plumbers, but all types of contractors. While you might not be making service calls, you can still be closing deals even on the holidays with our contractor answering service.

After Hours

When you’re done for the day, calls have issues around the clock. Our service provides you with an after-hours answering service that can handle all your after-hours calls. Some contractors rather have in-house staff which is great, but if you need some help after your staff goes home our service can be used in combination. Helping your team in a supplemental support role during weekends, holidays, after hours, or peak call volume.

Cost Savings

When managing customer service in-house, the number of calls received will dictate how many people need to be hired, which will in turn increase your monthly salary expense. Not with Answer Our Phone, we provide clear and transparent pricing, so you can better manage your expense. Meaning if your package covers the number of calls you’re getting, you pay one monthly price. If it extends, all you need to do is upgrade your package to cover your call volume.

We often get questions like, “My business is still growing, and I have a low call count. Can you still help me?” the answer is yes! We help a wide range of customers some with more call volume than others. That being said, we help both of these types of customers ensure they stay on budget.

Knowledge

Will the receptionists know how to answer contractor-focused questions? Yes, we’ve been in business for 15 plus years and understand very well what a contractor needs.

Why Answer Our Phone

Answer Our Phone has a host of operators standing by who will answer every call that you receive if you yourself cannot make it to the phone. What’s great with Answer Our Phone is that we answer in just three rings or less! This is true whether you’re experiencing call overload, taking a break, or not working (weekends, after hours, etc.). Answer Our Phone’s answering services can reduce downtime and prevents customer impatience.

All of our US-based operators are waiting by the phone 24/7. This means that even if you have an emergency contracting service, we can take your calls during the wee hours of the morning in order to ensure that your customers are always happy.

You get all of these great services and advantages at only $39 a month, an incredible price for a service that is necessary for your business‘s success!

After all, you could have the best marketing strategies in the world, but if nobody can get a hold of you through calls, then you will not make any sales or get any new jobs. So don’t wait for another missed call to consider the advantages of using Answer Our Phone’s services for your business!