After Hour Answering Service For Small Business

Is there a setup fee?

No, there is no setup fee for your account, unless there are complex scripting or semantic search requests. In that case, some charges may apply.

What if I go over my plans minutes and calls?

If you exceed your monthly allowance, our pricing plans provides transparent pricing on additional usage. Our basic plan charges per call ($1.09) and the advance plan charges per ( $1.27) minutes.

How long does it take to setup a phone answering service?

Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.

Do you have any cancellation fees?

No, we do not have any cancellation fees associated with our service plans. You are always welcome to cancel your plan at any time should you choose to do so.

Does it cost more for a 24/7 Answering Service?

No, all of our plans include 24/7 call support either via our answering or virtual receptionist services.

Can you add appointments to my calendar?

Yes, we can add appointments to your calendar of choice.

What’s Advanced message taking?

Our Advanced Message Taking plan allows appointment setting on your calendar and live call transfer. With live call transfer, the operator will put the caller on hold and attempt to call you or your associates. If you are available and wish to take the call, it will be transferred. If you are not available, then the operator returns to the caller and takes a message.

Do you have any contract commitment?

No, we do not require any long term or short term contract when you sign up for our services. Our plans are month by month, so you can cancel at any time.

Can I change my plan at anytime?

Yes, if the plan you’ve chosen no longer meets your needs, you can always change it at any time. Please note there is no fee associated with changing plans.

Do you have an additional fee for holidays?

No, we don’t charge a holiday fee. Our service plans include both holidays and weekend coverage.

How Often will I be billed?

Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month.

Not All After Hours Phone Services Are Created Equally

After-hour answering services are a necessity for businesses nowadays, but not all after hours answering services are the same. There are plenty of overseas after hour answering services that have emerged in recent years. One major problem that you could encounter with overseas answering services is the language barrier. The operators who answer the phone may not be that fluent in English. While some of them may be proficient enough to hold basic English conversations, some nuances may be lost in translation. In addition to those potential communication barriers, you might also encounter after-hour answering services that are not professional or friendly to your customers. Your customers should get a good impression from all operators! Only high-quality answering services can make this possible for your business.

Low-Cost Answering Service, But Not Low Quality

Choosing a low-cost and low-quality answering service could negatively impact your business in various ways. First, your customers may choose not to call back and just switch to one of your competitors. In some cases, you might not get all the information that customers gave to those low-quality answering services. You can end up wasting more money, time, and energy by hiring low-quality services, and you might even lose your current and potential customers. At Answer Our Phone, we pride ourselves in offering a low-cost but high-quality US-based service! We prioritize quality, which is why we only have US-based operators. After all, your clients only deserve the best Visit our FAQ page to learn more about our services!

Difference Between Answering Service and Call Centers

Might be asking what’s the difference, a call center is a service that handles all your calls and customer support. An answering service is like a virtual receptionist, it’s a scaled-down version of a call center that works with you rather than taking over your customer service. It provides all the same 24/7 answering, messaging taking, and appointment settings, but with less training and compensation than outsourcing all your customer support by working with you. Call centers are for those who don’t wish to deal with their customer support at all, rather than having some involvement. A virtual receptionist is mainly a support role for your current processes.

Is This Service Right For You?

This service can lifesaver for small businesses with limited resources. By having someone available to answer calls after normal business hours, you can avoid the lost business and frustrated customers that come with not having coverage. Answering services can also help to screen calls, take messages, and even make appointments, freeing up your time to focus on other aspects of your business. In addition, an answering service can help to create a professional image for your business, giving you an edge over your competition.

There are many benefits to using an after hours answering service. One of the biggest benefits is that prospective customers will be able to reach you when they need you most. If you don’t have an after hours phone service, potential customers will look for other places to go when they need your products or services and will likely never return. Worse, they may go to your competition because they were able to get through to them but couldn’t get through to you. A professional answering service will ensure that no calls go unanswered. An after hours service is a great way to ensure that your business is always available to your customers, even when you are not. By having a service, you can provide your customers with the peace of mind that they will always be able to reach someone when they need to. This can help to increase customer satisfaction and loyalty. There are many advantages to having such a service, including:

• Convenience
• Increased Customer Satisfaction and Loyalty
• Increase Sales

Customers can reach you anytime, even when you are not available. This provides peace of mind and helps to streamline customer service. Having an after-hours service is a great way to show that you are committed to providing excellent customer service and are willing to go the extra mile to ensure your customers are happy. In addition, customers who can reach a live person after hours are more likely to be loyal and continue doing business with you in the future. An after hours answering service is a great way to ensure that your business is always available to your customers, even when you are not.

Compound Savings By Understanding Customer Service Cost

As your business grows, the operational cost of your business will increase. One of the largest factors in this cost is personal. As you add more employees, you will have to pay more in salaries and benefits. Additionally, you will have to pay more for office space, supplies, and other resources. If your business hits hard times, you may have to reduce your workforce, which can lead to concerns among employees. Our Answering Service is a great way for businesses who want to better manage expenses and reduce salaries. Our services provide a fixed cost structure which makes it a great way to keep your budget in check while still providing excellent customer service. Our team of professionals are available 24/7 to answer your calls, and we guarantee that you will be satisfied with our service.

Increase Customer Loyalty and Trust

Some of the most frustrating things for customers is getting ahold of a real human. Most people have had a frustrating experience with customer service. Usually, it involves being placed on hold for a long time, talking to a machine instead of a person, or being transferred to several different people before finally reaching the right person. It’s not a great experience. Having an after hours answering service can help ensure your customers get a real person to answer the phone rather than dealing with that similar experience we’ve all been through.

Improve Business Leads

Thus far we talked about current customers, but what about potential customers? Customers are less likely to call a business back if they don’t get someone on the phone. While everyone understands some businesses have different working hours, the likelihood is that a customer will just call the next business on the list. Means you’re bleeding sales, but our service can fix this by ensuring their calls don’t go unanswered.

Nothing is more annoying to a customer than voicemail. Our after hours answering service can fix this issue for you. When business owners and managers know that customers can contact you at any time. When your business happens to be closed when someone calls. You might miss out on valuable business opportunities. Because of this having an answering service available for your customers is critical. By signing up for a high-quality answering service your customers can talk to someone even when you’re out of the office!