We ensure ever call is answered

When you can’t afford to miss an incoming call, our virtual receptionist are here

After Hour Answering Service For Small Business

The affordability of after hour answering services makes it possible for any small business to benefit from such a service. As customer service has become the key differentiator for business in today’s heavily competitive marketplace. Being able to answer calls outside of business hours tells your customers you’re there for them. Most of the time these are routine questions that are easily answered. When a customer can’t get a hold of you, the likelihood of this customer calling back is unlikely. That’s where an after hours answering service will be able to answer their questions and take a message, so you can return their calls once you back into the office. This service isn’t limited to only small businesses we also designed services for lawyers, HVACdentists, and more.

While Answer Our Phone is a 24/7 answering service, businesses can use our service in combination with their current support team. Rather than paying for holidays, weekends, or after hours staff our service can play a support role to your staff when they’re unable to pick up the phone. This could also mean during peak hours when you have abnormally high call volume. Thus saving you from additional hires, additional hours for current support staff, having to pay overtime wages, and/or maxing out your current staff. That saves you time and money.

virtual receptionists

US RECEPTIONISTS

Our team of virtual receptionist are based in the US and not some call center overseas.

24 answering service

24/7 ANSWERING SERVICE

We work around the clock 365 days a year, so you don’t have to worry!

No fee

NO HIDDEN FEES

We hate hidden fee, so our pricing provides a clear and simple understanding of your monthly cost.

Benefits Of Having An After Hours Answering Service

Many business owners think that an after-hour answering service is out of their budget. However, this is no longer the case as 24 hour answering services have become extremely affordable. Today, anyone can hire a virtual receptionist to handle incoming calls. This is a great way to ensure that your customers can always reach someone when they need to, no matter what time of the day it is.

If you’re running a small business, you can’t always be available to answer the phone. But you don’t want your customers to think you’re unavailable or unprofessional. A live answering service can help fill in the gaps. A live person will answer your business phone calls and take messages, and forward calls, just as if you were available. This can make a real difference to your customers and help them feel valued. And it can fit within a budget that is affordable for any size business.

How Much Does This Cost?

Many are surprised that an after-hours answering service doesn’t have to cost you hundreds of dollars each month. Many businesses choose to use an answering service because it’s more affordable than hiring someone to staff their phones 24/7. You can still provide excellent customer service without breaking the bank. While other services include tons of features to give you the perspective they offer a lot, the truth is most customers don’t use them, but you’re still paying for them. Our service allows you to customize what you need rather than what you don’t need. Thus ensuring our service stays within your budget.

If you would like more information about our plans, please feel free to contact us!

  • High volume basic message
    (Per Call Billing)
    $99.99
    for 100 calls
    • Price is per call, for up to 100 calls
    • Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
    • Immediate call notification via email or text
    • No contract (month to month)
    • No setup fees, No holiday fees
    • 24/7/365 Live, U.S. based operator
    • $7.50/month for a call forwarding number  ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
    • $1.09/per additional call
  • High Volume Advanced Message
    (Per Minute Billing)
    $110.99
    for 100 minutes
    • Price is per minute for up to 100 minutes
    • Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
    • Immediate call notification via email or text
    • No contract (month to month)
    • No holiday fees
    • 24/7/365 Live, U.S. based operator
    • Answer calls with your own script
    • Transfer calls to you, letting you know who is calling and why
    • Route calls to the appropriate person(s) following your script
    • Schedule appointments after logging into your calendar
    • $20 one time setup fee for simple script, $35 one time setup fee for more complex scripts
    • $7.50/month for a call forwarding number  ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
    • $1.27/per additional minute (billing in 1-second increments!)

Common Questions

Is there a setup fee?

No, there is no setup fee for your account, unless there are complex scripting or semantic search requests. In that case, some charges may apply.

What if I go over my plans minutes and calls?

If you exceed your monthly allowance, our pricing plans provides transparent pricing on additional usage. Our basic plan charges per call ($1.09) and the advance plan charges per ( $1.27) minutes.

How long does it take to setup a phone answering service?

Within 24 business hours, you should receive a call forwarding number via text or email (depending on your choice of communication). You know that your account is officially activated once you receive your call forwarding number.

Do you have any cancellation fees?

No, we do not have any cancellation fees associated with our service plans. You are always welcome to cancel your plan at any time should you choose to do so.

Does it cost more for a 24/7 Answering Service?

No, all of our plans include 24/7 call support either via our answering or virtual receptionist services.

Can you add appointments to my calendar?

Yes, we can add appointments to your calendar of choice.

What’s Advanced message taking?

Our Advanced Message Taking plan allows appointment setting on your calendar and live call transfer. With live call transfer, the operator will put the caller on hold and attempt to call you or your associates. If you are available and wish to take the call, it will be transferred. If you are not available, then the operator returns to the caller and takes a message.

Do you have any contract commitment?

No, we do not require any long term or short term contract when you sign up for our services. Our plans are month by month, so you can cancel at any time.

Can I change my plan at anytime?

Yes, if the plan you’ve chosen no longer meets your needs, you can always change it at any time. Please note there is no fee associated with changing plans.

Do you have an additional fee for holidays?

No, we don’t charge a holiday fee. Our service plans include both holidays and weekend coverage.

How Often will I be billed?

Your monthly billing cycle begins on the day your account is activated and will bill again on the same date the following month.

Not All After Hours Phone Services Are Created Equally

After-hour answering services are a necessity for businesses nowadays, but not all after hours answering services are the same. There are plenty of overseas after hour answering services that have emerged in recent years. One major problem that you could encounter with overseas answering services is the language barrier. The operators who answer the phone may not be that fluent in English. While some of them may be proficient enough to hold basic English conversations, some nuances may be lost in translation. In addition to those potential communication barriers, you might also encounter after-hour answering services that are not professional or friendly to your customers. Your customers should get a good impression from all operators! Only high-quality answering services can make this possible for your business.

Low-Cost Answering Service, But Not Low Quality

Choosing a low-cost and low-quality answering service could negatively impact your business in various ways. First, your customers may choose not to call back and just switch to one of your competitors. In some cases, you might not get all the information that customers gave to those low-quality answering services. You can end up wasting more money, time, and energy by hiring low-quality services, and you might even lose your current and potential customers. At Answer Our Phone, we pride ourselves in offering a low-cost but high-quality US-based service! We prioritize quality, which is why we only have US-based operators. After all, your clients only deserve the best Visit our FAQ page to learn more about our services!

Difference Between Answering Service and Call Centers

Might be asking what’s the difference, a call center is a service that handles all your calls and customer support. An answering service is like a virtual receptionist, it’s a scaled-down version of a call center that works with you rather than taking over your customer service. It provides all the same 24/7 answering, messaging taking, and appointment settings, but with less training and compensation than outsourcing all your customer support by working with you. Call centers are for those who don’t wish to deal with their customer support at all, rather than having some involvement. A virtual receptionist is mainly a support role for your current processes.

Is This Service Right For You?

This service can lifesaver for small businesses with limited resources. By having someone available to answer calls after normal business hours, you can avoid the lost business and frustrated customers that come with not having coverage. Answering services can also help to screen calls, take messages, and even make appointments, freeing up your time to focus on other aspects of your business. In addition, an answering service can help to create a professional image for your business, giving you an edge over your competition.

There are many benefits to using an after hours answering service. One of the biggest benefits is that prospective customers will be able to reach you when they need you most. If you don’t have an after hours phone service, potential customers will look for other places to go when they need your products or services and will likely never return. Worse, they may go to your competition because they were able to get through to them but couldn’t get through to you. A professional answering service will ensure that no calls go unanswered. An after hours service is a great way to ensure that your business is always available to your customers, even when you are not. By having a service, you can provide your customers with the peace of mind that they will always be able to reach someone when they need to. This can help to increase customer satisfaction and loyalty. There are many advantages to having such a service, including:

  • Convenience
  • Increased Customer Satisfaction and Loyalty
  • Increase Sales

Customers can reach you anytime, even when you are not available. This provides peace of mind and helps to streamline customer service. Having an after-hours service is a great way to show that you are committed to providing excellent customer service and are willing to go the extra mile to ensure your customers are happy. In addition, customers who can reach a live person after hours are more likely to be loyal and continue doing business with you in the future. An after hours answering service is a great way to ensure that your business is always available to your customers, even when you are not.

Compound Savings By Understanding Customer Service Cost

As your business grows, the operational cost of your business will increase. One of the largest factors in this cost is personal. As you add more employees, you will have to pay more in salaries and benefits. Additionally, you will have to pay more for office space, supplies, and other resources. If your business hits hard times, you may have to reduce your workforce, which can lead to concerns among employees. Our Answering Service is a great way for businesses who want to better manage expenses and reduce salaries. Our services provide a fixed cost structure which makes it a great way to keep your budget in check while still providing excellent customer service. Our team of professionals are available 24/7 to answer your calls, and we guarantee that you will be satisfied with our service.

Increase Customer Loyalty and Trust

Some of the most frustrating things for customers is getting ahold of a real human. Most people have had a frustrating experience with customer service. Usually, it involves being placed on hold for a long time, talking to a machine instead of a person, or being transferred to several different people before finally reaching the right person. It’s not a great experience. Having an after hours answering service can help ensure your customers get a real person to answer the phone rather than dealing with that similar experience we’ve all been through.

Improve Business Leads

Thus far we talked about current customers, but what about potential customers? Customers are less likely to call a business back if they don’t get someone on the phone. While everyone understands some businesses have different working hours, the likelihood is that a customer will just call the next business on the list. Means you’re bleeding sales, but our service can fix this by ensuring their calls don’t go unanswered.

Nothing is more annoying to a customer than voicemail. Our after hours answering service can fix this issue for you. When business owners and managers know that customers can contact you at any time. When your business happens to be closed when someone calls. You might miss out on valuable business opportunities. Because of this having an answering service available for your customers is critical. By signing up for a high-quality answering service your customers can talk to someone even when you’re out of the office!