Why Your Small Business Needs An After Hours Answering Service 

Any size small business can benefit from an after-hours answering service, and it is something that every small business should consider. Most businesses that have fixed times inherently will still get calls after hours. Most of the time these are routine questions that are easily answered. When a customer can’t get a hold of you, the likelihood of this customer calling back is unlikely. That’s where an after-hours answering service will be able to answer their questions and take a message, so you can return their calls once you back into the office. This service isn’t limited to only small businesses, but lawyers, HVAC, dentists, and more.

While Answer Our Phone is a 24/7 answering service, businesses can use our service in combination with their current support team. Rather than paying for holidays, weekends, or after-hours staff, our service can play a support role to your staff when they’re unable to pick up the phone. This could also mean during peak hours when you have abnormally high call volume. Thus saving you from additional hires, additional hours for current support staff, having to pay overtime wages, and/or maxing out your current staff.

Benefits Of Having An After Hours Answering Service

Business owners know that it’s important to have an after-hours answering service available for their business phones. Many think it’s out of their price range, but this isn’t true.  After-hours phone service can help fill in the gaps when you’re not available to answer your business phone and can make a real difference in the operation of your business. This can fit within a budget that is affordable for 99.9% of businesses. Before we delve into some of the benefits you can enjoy by using our after-hours answering service, let’s first define what we mean by after-hours. For most businesses, after-hours would be outside of normal business hours. When your staff heads home, we’ll be on the job.  Here are a few benefits,

Compound Savings By Understanding Customer Service Costs 

As your business grows, the operational cost of your business will increase. One of the largest factors in this cost is personal. As you add more employees, you will have to pay more in salaries and benefits. Additionally, you will have to pay more for office space, supplies, and other resources. If your business hits hard times, you may have to reduce your workforce, which can lead to concerns among employees. Our Answering Service is a great way for businesses who want to better manage expenses and reduce salaries. Our services provide a  fixed cost structure which makes it a great way to keep your budget in check while still providing excellent customer service. Our team of professionals is available 24/7 to answer your calls, and we guarantee that you will be satisfied with our service.
Increase Customer Loyalty and Trust 

One of the most frustrating things for customers is getting ahold of a real human. Most people have had a frustrating experience with customer service. Usually, it involves being placed on hold for a long time, talking to a machine instead of a person, or being transferred to several different people before finally reaching the right person. It’s not a great experience. Having an after-hours answering service can help ensure your customers get a real person to answer the phone rather than dealing with that similar experience we’ve all been through.

Improve Business Leads 

Thus far we talked about current customers, but what about potential customers? Customers are less likely to call a business back if they don’t get someone on the phone. While everyone understands some businesses have different working hours, the likelihood is that a customer will just call the next business on the list.  This means you’re bleeding sales, but our service can fix this by ensuring their calls don’t go unanswered.

Nothing is more annoying to a customer than voicemail. Our after-hours answering service can fix this issue for you. When business owners and managers know that customers can contact you at any time. When your business happens to be closed when someone calls. You might miss out on valuable business opportunities. Because of this having an answering service available for your customers is critical. By signing up for a high-quality answering service your customers can talk to someone even when you’re out of the office!

How Much Does A Service Like This Cost?

Many are surprised that an after-hours answering service doesn’t have to cost you hundreds of dollars each month. Many businesses choose to use an answering service because it’s more affordable than hiring someone to staff their phones 24/7. You can still provide excellent customer service without breaking the bank. Depending on your needs, our basic service starts at $45/mo and it’s customizable. While other services include tons of features to give you the perspective they offer a lot, the truth is most customers don’t use them yet, you’re still paying for them. Our service allows you to add on what you need rather than what you don’t need. Thus ensuring our service stays within your budget.

  • High volume basic message
    (Per Call Billing)
    $110
    for 90 calls
    • Price is per call, for up to 90 calls
    • Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
    • Immediate call notification via email or text
    • No contract (month to month)
    • No setup fees, No holiday fees
    • 24/7/365 Live, U.S. based operator
    • $7.50/month for a call forwarding number  ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
    • $1.19/per additional call
  • High Volume Advanced Message
    (Per Minute Billing)
    $115
    for 90 minutes
    • Price is per minute for up to 90 minutes
    • Operators will answer in the name of your business and collect: the name, phone number, and nature of the call
    • Immediate call notification via email or text
    • No contract (month to month)
    • No holiday fees
    • 24/7/365 Live, U.S. based operator
    • Answer calls with your own script
    • Transfer calls to you, letting you know who is calling and why
    • Route calls to the appropriate person(s) following your script
    • Schedule appointments after logging into your calendar
    • $20 one time setup fee for simple script, $35 one time setup fee for more complex scripts
    • $7.50/month for a call forwarding number  ($12.50/month for a local call forwarding number, or $15 for a toll-free call forwarding number)
    • $1.57/per additional minute (billing in 1-second increments!)

 

Not All After Hours Phone Services Are Created Equally

After-hour answering services are a necessity for businesses nowadays, but not all after-hours answering services are the same. There are plenty of overseas after-hour answering services that have emerged in recent years. One major problem that you could encounter with overseas answering services is the language barrier. The operators who answer the phone may not be that fluent in English. While some of them may be proficient enough to hold basic English conversations, some nuances may be lost in translation. In addition to those potential communication barriers, you might also encounter after-hour answering services that are not professional or friendly to your customers. Your customers should get a good impression from all operators! Only high-quality answering services can make this possible for your business.

Low-Cost Answering Service, But Not Low Quality

Choosing a low-cost and low-quality answering service could negatively impact your business in various ways. First, your customers may choose not to call back and just switch to one of your competitors. In some cases, you might not get all the information that customers gave to those low-quality answering services. You can end up wasting more money, time, and energy by hiring low-quality services, and you might even lose your current and potential customers. At Answer Our Phone, we pride ourselves in offering a low-cost but high-quality US-based service! We prioritize quality, which is why we only have US-based operators. After all, your clients only deserve the best Visit our FAQ page to learn more about our services! 

Difference Between Answering Service and Call Centers 

Might be asking what the difference is, a call center is a service that handles all your calls and customer support. An answering service is like a virtual receptionist,  it’s a scaled-down version of a call center that works with you rather than taking over your customer service. It provides all the same 24/7 answering, messaging taking, and appointment settings, but with less training and compensation than outsourcing all your customer support by working with you. Call centers are for those who don’t wish to deal with their customer support at all, rather than having some involvement. A virtual receptionist is mainly a support role for your current processes.

Is This Service Right For You?

This service can lifesaver for small businesses with limited resources. By having someone available to answer calls after normal business hours, you can avoid the lost business and frustrated customers that come with not having coverage. Answering services can also help screen calls, take messages, and even make appointments, freeing up your time to focus on other aspects of your business. In addition, an answering service can help to create a professional image for your business, giving you an edge over your competition.
There are many benefits to using an after-hours answering service. One of the biggest benefits is that prospective customers will be able to reach you when they need you most. If you don’t have an after-hours phone service, potential customers will look for other places to go when they need your products or services and will likely never return. Worse, they may go to your competition because they were able to get through to them but couldn’t get through to you. A professional answering service will ensure that no calls go unanswered.  An after-hours service is a great way to ensure that your business is always available to your customers, even when you are not. By having a service, you can provide your customers with the peace of mind that they will always be able to reach someone when they need to. This can help to increase customer satisfaction and loyalty.  There are many advantages to having such a service, including:
  • Convenience
  • Increased Customer Satisfaction and Loyalty
  • Increase Sales
Customers can reach you anytime, even when you are not available. This provides peace of mind and helps to streamline customer service. Having an after-hours service is a great way to show that you are committed to providing excellent customer service and are willing to go the extra mile to ensure your customers are happy. In addition, customers who can reach a live person after hours are more likely to be loyal and continue doing business with you in the future. An after-hours answering service is a great way to ensure that your business is always available to your customers, even when you are not.