Did you know that 8 out of 10 customers won’t leave a voicemail when they call your business? Instead, they’ll hang up and will likely look elsewhere if you don’t pick up. You can have a more greater competitive advantage over other companies with our 24-hour answering service. At Answer Our phones, we’re here to make sure your company never misses another an amazing opportunity again. Our virtual answering service is accessible at all times to give your clients the best customer service experience possible.  Stop wondering about your calls, learn how we can help you today. 

There are many advantages to choosing Answer Our Phone for your 24/7 answering services, such as:

• Only trustworthy and reliable US-based operators are available 24 hours a day, 7 days a week
• Calls to your company answered in three rings or less
• Notifications for all your messages (via text or voice)
• No programming and set-up fees for your phone script!

A 24-hour answering service can do just about anything your business needs!

Customer service should be any business’s top priority, and that includes a 24 hour answering service. It is an invaluable resource for any company no matter how big or small. With Answer Our Phone’s 24 hour answering service, you don’t have to sacrifice quality of service. Instead, you can have all of your calls answered 24 hours a day by our virtual receptionists take down messages, forward important calls, and email/text you a transcript of the call. We provide affordable and flexible packages without the high costs and long-term commitment. Instead of  managing your own customer care department, Answer Our Phones cuts your operational cost to a low monthly fixed rate.

1. Customers talking to a live representative.

Of course, you cannot be available 24/7, as you also need to take some rest. With a 24 hour answering service. Your customers can speak to a live representative who is willing to help them at any time of the day.

Countless studies say that there really is a difference on how customers react to a ‘machine’ versus an actual person when they call a company. According to a 2011 Consumer Reports study, being unable to reach a live phone representative is ‘more irritating’ than confronting obnoxious salespersons. This just highlights how important having a live person for your answering services!

Each day, businesses lose a number of potential leads simply because they have not taken the time to respond to every lead they receive. While this is true for any lead, it applies particularly to incoming phone calls. Many business owners believe that they can simply leave a voicemail message for potential customers and that will suffice, but the truth is that many businesses miss valuable opportunities by leaving voicemail only messages. In fact, many customers avoid calling businesses altogether when callers have to leave a message.

2. No more missed opportunities

When you’re busy wrapping up projects, handling inventory or preparing for your next gig, you probably don’t have time to answer every single call that comes your way. Of course, that means potential customers can easily miss the chance to get in touch with you, causing you to miss out on business! Answer Our Phone is a live phone answering service that can help your company generate more leads, attract new clients, and increase sales.

3. Greater efficiency

Only live human representatives can efficiently handle time-sensitive matters. Without going through the necessary steps and talking to a live representative, customers in need of urgent services probably won’t leave you a message. There are many reasons why outsourcing your answering service can be beneficial! Here are two right off the bat:

1. You improve your customers’ experience by giving them 24/7 service and answering their questions right away.

2. You improve your company’s productivity and staff efficiency. You don’t waste staff man-hours answering the phone when you can have professionals handle that.

If you want to enhance the customer service experience for your business, then our Answer Our Phone service is for you! Business or individuals give us the details of the services and products they provide, then we answer questions on their behalf.

Our 24-hour answering solution can give you the upper hand with clients and customers by increasing your reliability.

If you’re not at your office for a call, or your call volume is abnormally high and all of your calls can’t be answered, we provide support for you. Calls that are left unanswered are routed to us and are promptly answered by one of our professional, courteous operators. After using the script that you provide to answer the call, our operators will take messages to then fax, email, or text back to you. You can now use your own expertise to determine how to respond to each message. Some may need an acknowledgement email whereas others need an actual call.

Having a 24-hour answering service is a great asset to a business for many reasons. Not only are you available at all hours for your current customers, but you can also offer night and weekend service for new customers. Because most business are closed at night and on weekends, your customers are better served by being available at night and on weekends.

With services at a low rate each and every month, our company can provide everything that you need and more. Our team of trained agents can help your customers with an array of tasks, including: taking messages, scheduling appointments, and much more. We can serve as your 24/7 virtual receptionist, so you can focus on your product and customer service.

Ready to begin your services?

When you recognize the benefits of using a 24 hour answering service, you can sign up for our services below. If you have any questions, please contact us to resolve them prior to making an ultimate decision.