Big customer service on a small business budget
The challenges facing small businesses today are perhaps more difficult than they’ve ever been.
Globalization and the emergence of mega corporations transform the size and shape of markets. Competition is stronger than ever. While this has some positive benefits, it’s not without its negatives.
Recent studies show consumers have less brand loyalty than they’ve had in the past. Twenty-five percent of adults, in fact, feel no brand loyalty whatsoever. Digging deeper tells more of the story:
- 86 percent of U.S. adults expects brands to “offer multiple options and flexible timing to interact with customer service.”
- 68 percent of U.S. adults feel that businesses without toll-free numbers seem outdated.
- 56 percent of U.S. adults would be likely to switch brands based on customer-service options.
As a small business owner, you’re at a natural disadvantage compared with a large business based simply on the level of customer service you can offer.
Because most small businesses can’t afford a 24/7 customer-service operation, we are left with a significant gap in the market. How can we bridge it?
That’s where we come in. Our affordable answering services start at just $39 monthly — a price most any small business can afford.
When clients call in after business hours, we’ll take the call and the customer’s information/message. We then relay this information to you. Our services can be used in lieu of or as a supplement to your receptionist or office clerk.
We’ll also handle your call overflow during business hours. For example, if a customer calls in and you’re unable to answer, the call will be rerouted to us, and we’ll gather the necessary information and pass it on to you. This sounds much better than the caller running into the “voicemail wall” or endless ringing, doesn’t it?
That’s because it is!