Big customer service on a small business budget

Big customer service on a small business budget

Small businesses are facing a number of challenges today that can make it difficult to succeed in a growing complex world. The economies are still struggling all over the world, and consumers are being cautious with their spending habits. This can make it hard for small businesses to get the traffic and sales they need to stay afloat during the decline customer spending. Additionally, competition from larger businesses can be tough to overcome as more large businesses enter the space where small business use to dominate. They often have more resources and name recognition, making it hard for small businesses to attract new and old customers. However, there’s still many opportunities for small businesses to succeed if they think smarter. By focusing on providing a quality product or service, and creating a strong marketing strategy, small businesses can overcome these challenges and find success in any climate… But it’s harder for sure.

Globalization has led to the emergence of mega corporations that have transformed the size and shape of business. Competition is stronger than ever, and while this has some positive benefits, it’s not without its negatives to local businesses. For example small businesses are struggling to compete as jobs are being outsourced to cheaper labor markets.

Recent studies show consumers have less brand loyalty than they’ve had in the past. Twenty-five percent of adults, in fact, feel no brand loyalty whatsoever. Digging deeper tells more of the story:

  • 86 percent of U.S. adults expects brands to “offer multiple options and flexible timing to interact with customer service.”
  • 68 percent of U.S. adults feel that businesses without toll-free numbers seem outdated.
  • 56 percent of U.S. adults would be likely to switch brands based on customer-service options.
As a small business owner, you’re at a natural disadvantage compared with a large or global business based simply on the level of customer service you can offer due to needing to keep overhead low. A large company can offer a wide variety of customer service options as they have a large customer base to share overhead cost. Whereas a small business is limited in terms of both resources and personnel. This means that, as a small business owner, you need to be extra careful in ensuring that your customer service more in touch with the customer.
Big customer service on a small business budget
Most small businesses can’t afford a 24/7 customer-service operation as personnel cost lowers already tight budgets.  One way to bridge the gap in customer service for small businesses is to outsource customer service to a third-party provider like Answer Our Phone. This way for small businesses to have access to 24/7 customer service without having to staff. Therefore small business like HVAC, Dental offices, Law firms and many other can afford 24/7 answering service. This can be a great way for small businesses to provide excellent customer service without having to hire more staff to operate a 24/7 customer service internally.  Our affordable answering services start at just $39 monthly, answering service for small business cheap compared to others. However, this doesn’t mean it’s lacking in benefits, we simply just cut out the bloat other services include that are rarely used.
When clients call in after business hours, we’ll take the call and the customer’s information/message. We then relay this information to you. Our services can be used in lieu of or as a supplement to your receptionist or office clerk. We then relay this information to you ASAP. Our services can be used in without or as a supplement to your receptionist.  This way you’ll can ensure that your clients are always taken care of, even when you’re not in the office. We’ll also handle your call overflow during business hours. For example, if a customer calls in and you’re unable to answer, the call will be rerouted to us, and we’ll gather the necessary information and pass it on to you. This sounds much better than the caller running into the “voicemail wall” or endless ringing, doesn’t it?

That’s because it is! Check out our FAQ for more information, or sign up today. If you’d prefer to dip your toes in the water first, check out our amazing 7-day free trial of our call service.

Recent Posts