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How often do you feel distracted, scattered or overwhelmed at work? Most Americans probably spend at least a few hours feeling this way every week. In fact, many people either feel like they have [...]

Everyone from food service to B2B companies can understand that occasional customer complaints are inevitable. Many managers will jump at the chance to defend their work or their employees, but [...]

Referral systems can promote engagement, gather insight, and result in a large loyal customer base. But, the work that goes into these programs can be arduous, and even expensive. Offering [...]

Sales and marketing have a lot of overlapping goals, but the managers and department heads aren’t always on the same page. If you’ve noticed key problems between sales and marketing, [...]

With the countless communication tools available now and of course, good old calling or meeting someone face-to-face, it’s no wonder that communications are lost. People forget [...]

The Microsoft Office suite is equal parts agitating and useful. Unfortunately, we spend most of our time dealing with the frustrating part and miss out on some really excellent productivity [...]

While it’s no shock that not everyone is a team player, there are always some outright difficult staff members. These are the people that managers tend to label as lazy, arrogant, stubborn, or [...]

Having a certification as a Professional in Human Resources or as a Senior Professional in Human Resources doesn’t actually mean much. Yes, they may know the ins-and-outs of your state’s [...]

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