Medical Office Professionals

If you run a busy and packed medical office or clinic, your top priority should be ensuring that patients’ needs come first. Even if you have a fully equipped and trained staff available to answer calls and greet patients, there are times when answering the phone can be challenging.

Most medical offices have a rule: no patient should wait on hold before speaking with a health care professional. Whether it’s after hour phone calls or calls that come during lunch break, an answering service can help you be informed about your patients and prevent you from losing valuable business.

SERVICE FEATURES & BENEFITS FOR DOCTORS AND CLINICS

  • High volume basic message
    $89.99
    for 100 calls
    • 24/7/365 Live, U.S. based operator
    • Immediate call notification via email or text
    • End of day summary of all calls
    • Operators will answer in the name of your business and collect: the name, phone number and nature of the call
    • $0.89/per additional call
  • High Volume Advanced Message
    $89.99
    for 100 minutes
    • 24/7/365 Live, U.S. based operator
    • Immediate call notification via email or text
    • End of day summary of all calls
    • Answer calls with your customized greetings
    • Transfer urgent callers to you, wherever you are
    • Tell you the caller’s name before transferring
    • Route calls to the appropriate person
    • Schedule appointments
    • Operators will answer in the name of your business and collect: the name, phone number and nature of the call
    • $0.89/per additional minute

When patients or clients call your main office number and no one answers (especially during after hours), they can speak with a live agent with Answer Our Phone. The operator will collect their information and generate a message. Our trained answering service staff members will decide whether the call is a medical emergency, and will direct the caller to call 911. Our staff will also forward messages via the method of your choice (fax, email, or text).

Our US-based answering service can dispatch calls to multiple backup lines. With this system, all calls get answered even if the office or answering service is busy. Some patients can get lost in the shuffle of trying to get through your office’s receptionist or nurse. It is then highly important that an answering service can be a voice at the end of the line, willing to take patient information quickly.

It can be comforting for patients to know that their message is being delivered to the office physician. Most patients are anxious to know what the next step is in their medical care, so having an answering service can be beneficial. Our dispatch center will relay your patients’ messages based on your preferences.

Answer Our Phone’s dedicated staff offers inbound services for all of your after-hour calls. Think of our agents as an after-hour answering service, a welcome addition to your medical office or clinic! Signing up for our virtual phone answering system can take away the stress of in-office voicemail. It can also reduce the risk of missed calls, and not getting urgent messages quickly!

Answer Our Phone strives to provide professionalism, and we only offer the best and friendliest agents to greet your callers on the other line.

Ready to get started to provide better answering services for your patients? Sign up today!